Terms and Conditions of Order and Delivery
Inora.fi Online Store Terms and Conditions of Delivery and Order
1. General
1.1. These terms shall apply to the use of the online store service offered by Inora Oy, where customers can purchase products offered by Inora Oy from the online service. These terms shall also apply to all orders and product deliveries made by the customer through the Service, unless otherwise agreed between the customer and the service provider in connection with an individual order and delivery.
1.2. A contract made through the Service is formed between the customer and Inora Oy. The parties to the contract are indicated in the Service in connection with the shopping cart and in the order confirmation.
1.3. The person using the Service ("Customer") must be of legal age and legally competent. Customers other than consumers using the Service are corporate customers, including natural persons who use a product purchased from the Service for business operations. Sections 5, 6, 7 and the condition in section 8.1 of these contractual terms do not apply to corporate customers. Corporate customers do not have the right to cancel an order or return products.
2. Personal Data and its Use
2.1. Personal data concerning the Customer is collected and stored by Inora Oy in the customer register. The privacy statement regarding the use of personal data can be viewed in the privacy statement.
3. Products, Ordering and Delivery
3.1. The Customer may place an order in the Service. A placed order is binding on the Customer. The order is confirmed by sending an email message to the email address provided by the customer. After the confirmation, the contract is binding on the parties.
3.2. The information, characteristics, availability, price, and delivery methods of each product are indicated when the product is selected and purchased. Delivery costs are included in the price of the product.
3.3. Prices include value added tax.
3.4. Orders are delivered only within mainland Finland to addresses that have a permanent road connection. For deliveries elsewhere, please contact customer service at verkkokauppa@inora.fi
Delivery Methods
3.5. Inora Oy selects the appropriate delivery option. The estimated delivery time of the product is communicated to the Customer. If delivery difficulties arise, Inora Oy will contact the customer.
Matkahuolto Pickup
Delivery to a Matkahuolto service point. The recipient receives an arrival notification via text message or email.
Posti Pickup
Delivery to a Posti service point. The recipient receives an arrival notification via text message, email, and the Posti mobile application, if the recipient is using it.
Kaukokiito – Home Delivery
Kaukokiito delivery to the delivery address provided by the Customer is carried out using the equipment required by the shipment to the nearest possible unloading location accessible by the delivery vehicle.
Shipments over 20 kg and large deliveries.
To the delivery address provided by the Customer. The delivery is carried out using the equipment required by the shipment to the nearest possible unloading location accessible by the delivery vehicle.
Delivery and Acceptance of the Order
3.6. Deliveries take place on weekdays, and the estimated delivery time is calculated based on weekdays.
3.7. Heavy and large deliveries (in section 3.5) do not include an indoor carrying service. Deliveries do not include the removal of packaging materials.
3.8. Shipments over 20 kg and large deliveries carried by Kaukokiito (in section 3.5) are primarily delivered on weekdays by 4:00 PM. The delivery is carried out using the equipment required by the shipment to the nearest possible unloading location accessible by the delivery vehicle. Moving the delivery further from this point is the Customer's own responsibility. The indoor carrying service is not included for shipments over 20 kg and large deliveries.
3.9. The Customer must ensure that reception of the delivery is arranged for the agreed delivery time. The Customer's identity will be checked upon handover of the product. If someone other than the Customer who placed the order picks up or receives the product, the collector or recipient must have a power of attorney from the Customer. The Customer is responsible for the correctness of the presented power of attorney.
3.10. Immediately upon receiving the products, the Customer must check that the delivery matches the Customer's order and that there are no possible external transport damages visible on the products. The Customer is requested to notify the Service Provider of any product deficiencies and transport damages within seven (7) days of receiving the products. If the product is damaged, the recipient must make a note of it on the carrier's consignment note / delivery note.
3.11. Deliveries that have not been received or picked up will be returned to the Service's delivery points. The order will be credited to the Customer after the products have been returned, and the incurred transport costs will be deducted from the credit.
4. Payment Methods
4.1. The Customer pays for the product in the online store when placing the order. Payment can be made using the online payment methods or the most common credit cards available in the Service at the time.
4.2. The payment intermediation service is provided by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj will appear as the recipient of the payment on the account statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In case of complaints, we ask you to primarily contact the product supplier.
Paytrail Oyj, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
paytrail.com/kuluttaja/tietoa-maksamisesta
5. Order Cancellation, Product Return Policy
5.1. The Customer has the right to cancel the order no later than fourteen (14) days from the moment the product was received. Notification of the use of the right of cancellation can be made with an unambiguous notification by email to verkkokauppa@inora.fi
5.2. Products must be returned no later than 14 days from the date on which the Customer notified the cancellation of the purchase agreement. Products sent to the Customer must be returned in accordance with the return instructions received from verkkokauppa@inora.fi. If possible, use the original packaging material when returning the product.
5.3. The right to return a product is restricted by the provisions of Chapter 6, Section 16 of the Consumer Protection Act. Products manufactured, modified, or otherwise customized according to the Customer's order do not have a right of return. The Service indicates in connection with the product when the product does not have a right of return.
5.4. A prerequisite for the right of return is that the customer has kept the product delivered through the Service substantially unchanged and undiminished. If the returned product has been used contrary to the Customer's duty of care, the Customer may be charged for the depreciation of the product, up to the full price of the product. Goods are not considered to have been taken into use if the Customer has handled the goods only to the extent necessary to ascertain their nature, characteristics, and functionality.
An attempt should be made to keep the sales packaging of the returned product as unchanged as possible. Damaged packaging may also affect the refund amount paid to the customer, and the Customer may be charged for depreciation because of it.
5.5. The Customer is responsible for the return costs of shipments over 20 kg and large deliveries (in section 3.5). If the Customer returns a freight-sized product, they must contact the online store's customer service before returning it to agree on the return. The return cost will be charged to the Customer by deducting the transport costs incurred from the price refunded for the order, so the Customer does not have to pay the return freight separately.
5.6. The Customer is responsible for any other direct and indirect costs associated with the return (e.g., necessary packaging materials, travel costs).
6. Effects of Purchase Cancellation
6.1. The Service Provider will refund the purchase price for the canceled order. Payments will be refunded without undue delay.
6.2. The refund will be made using the same payment method that was used in the original transaction. The Customer will not incur any costs from the refund. The refund will be made no later than 14 days after the Service Provider has received the products back.
6.3. If the provision of the service has been initiated at the Customer's express request before the cancellation period expires, the Service Provider will make a refund for the part of the service that has not yet been executed.
6.4. If the order has been paid by online bank payment, the funds will be returned to the Customer after they have provided their account number to Paytrail. For the refund, the customer must register for Paytrail's service, where the account number will be processed. Paytrail will send the registration instructions to the Customer by email.
7. Product Defects and Warranty
7.1. The Service Provider has a statutory liability for defects in the goods.
7.2. In the event of a defect, the customer must first contact the online store's customer service by email at verkkokauppa@inora.fi. The defect must be reported within a reasonable time, however, no later than two weeks after the defect was discovered.
7.3. If a warranty is granted for the product, the online store's order confirmation serves as the warranty certificate. The Service Provider is released from warranty period liability if it can be demonstrated that the defect or breakage of the product was caused by an accident, use contrary to the product's instructions or intended purpose, or another matter for which the Customer is responsible.
7.4. We are responsible for possible defects in the products we manufacture in accordance with the defect liability under the Consumer Protection Act. The defect liability covers possible defects appearing in the product as defined by the Consumer Protection Act, such as material and manufacturing defects. However, the defect liability does not cover, for example, normal wear and tear of the product or breakage due to incorrect use. If you notice a defect in the product or suspect a manufacturing defect, please contact verkkokauppa@inora.fi
8. Limitation of Liability
8.1. The Service Provider is not responsible for direct or indirect damages caused to the Customer by the Service or its use, or by the Service not being available.
8.2. These terms do not limit the Service Provider's liability for personal injury or damages caused by the Service Provider's intent or gross negligence, nor such liability that cannot be excluded or limited under applicable mandatory consumer protection legislation.
8.3. The Service Provider is not responsible for costs caused by delivery delays, excluding the Service Provider's statutory liabilities. The delivery times provided in the Service are delivery time estimates, and the Service Provider is not responsible for indirect costs caused by a possible exceeding of the delivery time estimate.
9. Other Terms
9.1. The Service Provider is not responsible for the suitability of the product purchased from the Service for the Customer.
9.2. The Service Provider is not responsible for delays caused to the Customer by force majeure. Force majeure is considered to be an unexpected event independent of the Service Provider, which the Service Provider could not have prepared for, and which is beyond its influence, so that the event practically prevents the fulfillment of the agreed performance. Force majeure can be, for example, war, a natural disaster, a strike, traffic obstruction, or a prohibition or regulation issued by an authority.
9.3. All rights to the content of the Service belong to the Service Provider. Copying or using the content, technology, or materials of the Service without the Service Provider's permission is prohibited for purposes other than the Customer's own personal private use.
9.4. The Service Provider has the right to change the content of the Service and these contractual terms. The contractual terms currently in force can be viewed on the Service's homepage.
9.5. The Customer is responsible for ensuring that the use of the Service complies with the terms of this agreement. It is forbidden to use any robot or other device or method to monitor the content or use of the Service.
9.6. The Customer undertakes to use the Service only for purposes that comply with the law and good practice. The Customer is fully liable for damage caused to the Service Provider, other users, and third parties by the use of the Service contrary to these contractual terms, law, or good practice. The Service Provider has the right to prevent the use of the Service and the making of purchases at any time.
9.7. Finnish law shall apply to any disputes concerning this contract between the Customer and the Service Provider.
If a disagreement concerning this contract cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution. Before taking the matter to the Consumer Disputes Board, the consumer must contact the consumer advisory service of the Local Register Offices (www.kuluttajaneuvonta.fi).
If the Customer is a corporate customer, all disputes concerning this contract shall be handled in the Helsinki District Court.